Plain-English policy
You can submit a cancellation or refund request through this page. SiteToWork will review the details and may contact you for additional information before making a decision.
- Eligibility depends on the service purchased, work already completed, payment status and the applicable Order, Master Services Terms or other agreement.
- A request is not an automatic refund, and selecting a reason does not determine eligibility by itself.
- If a refund is approved, we will normally return it using the original or another appropriate payment method where practical. Processing time can vary by payment provider or bank.
- Cancelling an ongoing service and refunding a previous payment are separate questions. Cancelling future service does not automatically refund work already completed or amounts already due.
- This policy does not remove contractual, consumer or statutory rights that apply. The Terms or Master Service Agreement remains controlling where applicable.
Refund and cancellation requests are held for review. We do not issue a refund or call a payment API from this form. We may check the business email, invoice or order reference and other details against SiteToWork records before contacting the business through a known or verified route.
Submit a request
Please provide enough information for us to identify the relevant order. Do not include card numbers, passwords or unnecessary sensitive information.